Nigerian celebrity chef Hilda Baci has finally apologized after the criticisms she faced over the N6k turkey pepper soup that was ordered from her restaurant.
Recall that a week ago, a TikTok user, Omotayo Zinnat, posted a video where she complained bitterly about the turkey pepper soup she got for N6k from Hilda Baci’s restaurant. The lady complained about the small portion and the state of the food.
The video went viral across social media and immediately sparked discussions about the portion of food served in restaurants versus local shops, splitting opinion polls in half. While some believed that the portion was appropriate for the price at a restaurant, others stressed that it was too small for the price attached to it; calling it borderline extortion.
In a new development, the aggrieved customer, Omotayo, took to her TikTok page to tell Nigerians that Hilda Baci reached out to her to apologise.
According to the young lady, the message came in shortly after she called out Hilda’s restaurant but she only managed to see it now. Omotayo posted the screenshot of the celebrity chef’s apology to her, showing that Hilda Baci offered her a N50,000 food voucher to use at her restaurant as she pleases.
Hilda Baci’s apology message read:
“Hello Omotayo,”
“Thank you for bringing this to our attention. I sincerely apologize for the disappointment you experienced with your recent order from MyFoodByHilda. “
“It is our mission to consistently deliver the best, and I deeply regret that we fell short this time. Your feedback is valid and appreciated, as it helps us improve.”
“To make things right, I would like to offer you a meal voucher worth ₦50,000, which you can use at your convenience. Kindly share your name and email address so we can arrange this for you promptly. “
“Once again, I truly apologize and assure you of a better experience moving forward. Thank you for your understanding and continued support.”
“Warm regards,”
“Hilda Baci”.
The customer went on to thank Hilda for acknowledging her complaints about the pepper soup and making her feel heard. She wrote:
“I want to say a very big thank you to you for acknowledging my complaints and making them valid. Thank you so much for reaching out. I honestly did not mean for the video to go as far as it went, I was just ranting like I normally do and I’m super grateful that you acknowledged my complaint and reached out to me, thanks so much.”
Netizens React:
_lov_issabella said: “Exactly and that’s how you handle business 👏👏😍 Hilda did well.”
Diana_ruth_xx said: “Hilda has a good business strategy 👏.”
Abundyoflagos said: “She handled it well 👏👏👏.”
Blessedprinx_cosmetics wrote: “She is a true business woman.”
Potens_shyne wrote: “This na PR abi wetin ? Everyone one na content creator for Nigeria.”
Motunrayo7369 wrote: “Hilda did well.”
crunchycrust.ng said: “That’s so beautiful 🔥.”
_cherii_coco said: “The power of internet 😍👏.”
D__realbbg wrote: “People who handle criticism about their business positively are the real business owners others should learn from.”
Sip_nshine said: “As it should be. That’s how to run a buisness, @hildabaci our Guinness world holder wey no Dey disappoint 😍.”
Bobxtible said: “Now chop and quench 😅.”
Prynce__miguel said: “So na true 😂.”
Darhray_concept wrote: “hilda no really like problem. Shes the ceo doesn’t mean she will decide the portion. its an organization filled with different positions for decisions making. But then once problem land na the head they chop am.”
Adetolaodukoya said: “It’s really weird to see some people condemn her complain most people that attacked her in her comments are mostly highly superficial if not all from poor and below average brought up homes that grew up in near abject poverty now acting as if 6k is chicken change.”
Jennie_ari_ said: “😂😂😂😂Pepper soup don bring 50k.”
Sindaco7441 commented: “Where are the people insulting the girl?? Everywerr in the world customers have right to express their dissatisfaction over a product and only a good company or business person to acknowledge it.”
By Ezinne Okorie.
